It's a charge for my consulting services or book
Who am I? I'm Pete Keen, a software developer and author in Ann Arbor, MI.
Why are you charging us? This is either a one-time charge for my book, Mastering Modern Payments: Using Stripe with Rails or a one-time or subscription charge for consulting services.
Can we get an invoice? Every time I bill you I send you a complete invoice and receipt. For book sales this also includes your download link.
Can we get a refund? If you're unsatisified with your book purchase for any reason, reply to your invoice email and let me know. If you can't find your invoice email, contact me at firstname.lastname@example.org and I'll do my best to help. Consulting services are non-refundable.
Any further questions? Send me an email at email@example.com and I'll get back to you as quickly as I can.